Frequently Asked Questions


Little things, like a skinned knee, can be treated at home. Life-threatening conditions, like chest pains, require a trip to the ER. For everything in between, there’s urgent care.

Urgent care offers treatment to patients of all ages for injury and illness, like the flu, asthma attacks, broken bones, cuts requiring stitches and more, providing you a one-stop option for unscheduled, time-sensitive care.

At HPNYC, we take urgent care a step further, by combining care with compassion and a consideration for your time.  With a full medical team and no appointment necessary, you can take comfort in knowing that great care will always be there when you need it.


How Does it work?

Just Walk in

Just walk through our doors and get treated, no appointments or referrals necessary. Your Health Pro full medical team is ready to take care of you and your family.


Our affordable Prompt-Pay discount rates offer a great alternative to the ER and other centers.


A visit to one of our centers usually lasts less than an hour. This means you can get in, get treated by experts, then get on with the rest of your day.

What is urgent care and how does it work?

Urgent care centers are designed to treat those who need attention quickly but donʼt require an emergency room visit. Urgent care centers do not require appointments and are generally open longer hours than a primary care physicianʼs office. For instance, Health Professionals NYC is  opened 7 days a week, 12 hours a day.

What can urgent care centers treat?

Generally, they can treat everyday injuries and illnesses. Health Pro can treat everything from colds, flu and cuts to fractures, sprains and some dislocations. We provide immunizations, sports physicals, EKGs and X-rays. We perform minor surgical procedures, such as stitches. We also administer IV fluids and labs.

Who do we treat?

Anyone. Urgent care is a solution for individuals of all ages. Kids with a cough. Teenagers needing sports physicals, adults with a broken bone. Some have lived in town for years but can’t get in to see their primary care physician; some have just moved to town and have yet to establish a primary care physician; some are visiting from out of town; all are looking for high quality, compassionate care from someone they can trust. And with a full medical team, that’s exactly what they get at HealthPro.

What about insurance?

We accept most insurances for medical. Insurance is not needed.

What is the role of urgent care in today's health care system?

Urgent care fills a gap in the health care system created by two fundamental issues: increasing wait times to see primary care physicians and the cost and wait times for emergency room visits. According to the 2006 National Hospital Ambulatory Careʼs Emergency Department survey, more than 85 million ER visits (or 71%) were unnecessary. The patient required “urgent care” but not “emergency care” and could have been treated at an urgent care center. Urgent careʼs impact is showing up in three critical areas: time, cost and quality.

How does Urgent Care compare to ER room or Primary Care Doctor?

According to the 2009 Merritt Hawkins study, the average wait time to make an appointment with a primary care physician is more than 20 days. Patients with everyday medical issues are faced with two options: wait for that appointment, or make an unnecessary, costly visit to the ER. But the latter choice is not necessarily fast. The average Emergency Room visit lasts approximately 212 minutes. The average Health Pro visit lasts less than one hour, and is a fraction of the cost of the ER.

How does Urgent Care compare with ER on costs?

The average cost difference between an ER visit and an urgent care visit is approximately $373. Had those 85 million patients who made unnecessary ER visits opted to visit urgent care centers, the patients, insurers and system could have saved more than $30-$40 billion.

How do i get started?

Give us a call at tel:1 (844) 776-3627 or email us!